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Bringing web 2.0 / social media technologies into the businesses and organizations can be a massively disruptive change. Engaging in Enterprise 2.0 can change workflows, communications, software development cycles, knowledge management, governance models, organizational hierarchy, management styles, culture/sub-culture, worker mentalities, intelligence/research, processes, security protocols, human resources, policies/guidelines, recruiting/retention, pr/marketing and many more aspects of the enterprise. But implementing social business software is only one piece of doing Enterprise 2.0, fundamentally transforming the organization socially and getting end users to adopt the new tools to achieve enterprise wide adoption is where the change challenge happens. Don’t let the marketing hype fool you, the heart of E2.0 is hard radical organizational change.

May #4Change Topic = Enterprise 2.0

The #4Change Topic for May 2010 is Enterprise 2.0! The Twitter chat will occur on Thursday, May 13th 2010 at 5PM EST / 2PM PST US. The #4Change Crew would like to welcome a new #4changer we are glad to have on board Megan Murray /@MeganMurray who is going to be co-hosting this twitter chat with Todd / @ZeroStrategist this month. Meg has been leading E2.0 change and doing community management on E2.0 campaigns for years and brings a wealth of hands on change knowledge to the conversation. As always, in keeping with the tradition of these chats we want to keep things open, organic, and dynamic.

E2.0 Definition:

Enterprise Social Media (Enterprise 2.0)  the use of web 2.0 technologies (Enterprise Rich Internet Applications – ERIA / Software as a Service – SaaS) in the context of the enterprise, for business or commercial purposes.

Source: http://en.wikipedia.org/wiki/Enterprise_2.0

#4Change May Twitter Chat Questions:

  1. What does changing the enterprise really mean?
  2. Can we break out of the E2.0 echo chamber to make real and lasting change? What are the best roads to influence?
  3. How can I reach the tipping point and get social investment from the enterprise?
  4. What are the real pitfalls in E2.0?
  5. Where should and shouldn’t we let go of “control” (control/security/IC control)?
  6. How can I introduce the idea of real cultural change without insulting or alienating the current culture?
  7. What metrics are important to E2.0 success?
  8. How can we address the security question?

New to #4Change? Learn More:

To learn more about #4Change monthly twitter chat go to the #4Change Blog, read about #4Change and search twitter for #4Change. To participate just join in twitter conversation from anywhere in the world.

Disclosure – This post is cross-posted on Zero Strategist and #4Change Blog

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Last updated on Tuesday, 11th May 2010

Today the uber popular social media microblog site Twitter is under attack…again. This time a hacker has found a chink in twitter’s security and exploited it to allow a user to control who follows them. This is a major security failure and we are not quite sure how all of this will turn out yet.

Twitter Get’s Attacked and Hacked Back To Zero

Twitter Attack Back To Zero 04

Here you can see that the ZS following/followers is showing a count of zero and zero, yet our hundreds of followers tweets are still showing up in our tweetstream. Surely we are there will be millions of tweeple today asking the same ridiculous question:

“Where did all of our twitter followers go?” – The Entire Twitternet

Slice of Conversation From The Twitter Zero Attack

Some comments on Mashable just after the news of the twitter attack broke.

Rumors of Turkish hackers

Frustration

Insight

Questions That Need To Be Asked, Post Zero Attack

  1. If ALL of your Twitter followers, your entire twitter social graph disappeared overnight via a attack or and ill TOS/policy change how damaging would it be to your reputation, career, company or organization?
  2. If ALL of the time you have invested into twitter networking, communicating, communities, list building, research was lost due to an hacker attack what would you do? What is your backup strategy?
  3. Do you have at least one redundant connection with each twitter follower on another social network or platform (Facebook, Google Friend Connect, Email/Contacts etc) as a proxy social graph/social backup? What is your redundancy/cross-networking process like?
  4. Do you trust that Twitter is a reliable platform and that it will be there for you when you need to use it? How reliable is Twitter really?
  5. How many times has Twitter personally or professionally failed you? Given the width or the social sea out there what are your viable alternatives?

Five Microblog Strategy Tips From Zero Strategist

  1. Develop a microblog/social media backup plan so WHEN Twitter goes down or gets attacked AGAIN you are not dead in the water waiting for one service to come back up.
  2. ALWAYS backup your tweets periodically if they are important, several solutions exist for this
  3. Diversify your risk exposure to any one social media platform and never invest all of your social capital in any one platform, distribute them across your social media presence. Yes, think of it as a microblog stock market portfolio.
  4. Develop a holistic social media strategy from ZERO (from the very beginning) that way when things go wrong with one part or piece of your strategy, just shift your time, effort and social capital to another venue.
  5. Do NOT evangelize any one social platform. Social networks and microblogs they come and they go. Remember the social history lessons of fails, bad strategy and slow fades of Bebo, Friendster, MySpace, iYomu, The Hub.

Hashtags Related To The Latest Twitter Hack Attack

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Last updated on Monday, 10th May 2010

This is the first in a series of Social Media/Web Strategy Articles that I am going to be writing over the next few months. The first topic is blog strategy. You might be thinking that the blog and blog strategy topic is quite dead and that it is old news. We figured that out years ago right? I would say that it is not dead at all. Rather, it is evolving past a critical turning point right now and is relevant in the evolution of technology for quite a few reasons.

Weblog Software is Maturing

Today when I was recycling old papers in my office, I stumbled across the installation instructions I had printed for WordPress Version 1.1, the second blog I ever created. The first was more of a PHP news posting board then a fully featured blog. I looked at this piece of paper with a kind of nostalgia, flipped through the instruction pages of the [already!] yellowing pages and contemplated what had changed in blog technology since that time. The blogging software platforms have become faster, easier, cheaper, more extensible and sophisticated then they were just a few short years ago. But what changed them? As the software has grown so has the strength of the blogging movement and it’s impacts in the real world. There is also a direct correlation between the growth/improvement of the blogging software and the strength/size of the blogging community. The evolution has happened because of the explosion of online communities centered about a common task – creating awesome social software that empowers the end users (prime example weblogs).

Community Influences Software Maturity

The maturation of blogging communities is closely correlated to the evolution and advancement of blogging software and the strategies that arose with them. The depth, strength, and continuous contributions of the people working on a common cause is what powers the social software today. It is the community that drives rich features, functionality and determines the longevity or relevance of the software in a rapidly changing webscape. Got “great software” but no community? — it’s not going to cut it in the post social media 2010. No community and your software is DOE (Dead On Evolution).

Blog Strategy Is Evolving, Evolve Yours!

I have written and created a lot of blogs. Enterprise 2.0 blogs, photoblogs, personal blogs, business blogs, blogs as microsites or for specific projects etc. There are cookie cutter ways that marketers and designers create blogs and mass market them to targeted businesses. They do this because their business is based on volume and repetitive simple processes. These churning iterations create the same type of blog only with some variation of content and form. Even if the blog looks wildly cool or appears different [thank you CSS], the tactics that are taught by various strategists remain relatively the same causing more sameness or similar trends inside the blogosphere and in related industries. Unfortunately blogs and blog strategies have become increasingly homogeneous (with a few choice exceptions).

Having a Blog is Not Enough, Implement Better Blog Strategies

It used to be that simply having a blog gave you a competitive advantage. Having a blog is no longer a one-up on your competition. Going one further, simply having blog and “a blog strategy” is not enough anymore either. You need a compelling and persuasive reason to have one. Why? Because the level of effort and the strategy needed to effectively maintain one has gone way up. Why has it gone up? Because the sheer number of blogs growing everyday — at what feels like an exponential rate — has increased noise in the signal to noise ratio. An increasingly noisy and convoluted conversation makes ineffectiveness inevitable. The finite amount of prime time a person has to spend on blogs, coupled with mounting work loads [thanks economy!] and pressures from the scaling of the blogosphere is going to push us past new social media tipping points, changing things in the blog game this year.

Maintaining Time Intervals vs Creating Quality Content

I know that many blog strategists and “social media rockstars” (check those resumes) will tell you that you must pick and maintain a blogging interval. And though they were sort of right at the time (3-4 years ago when there were not so many blogs), the social times are changing. This strategy of keeping a rigid interval, has become the main culprit in contributing to the signal to noise problem. This is because most people do not write well or write great quality content every week of their lives. It is a simple fact of human life, business and creative writing. Think about things like writers block, life events, professional priorities, client demands, family, emergency situations and technical problems. For these reason and many more, I want to debunk the myth of the blog interval. Chasing the interval is not a strategy. It is an unsustainable (sometimes really expensive) tactic that is a sure recipe for noise, barf blogging (regurgitating other famous bloggers’ content in different words that mean exactly the same thing), pathetic marketing drivel and pointless posts that in the grand scheme of things — amount to absolutely nothing. And when they register as a nothing on the search engines over time (are not sticky) and get buried on search beneath quality articles all of that is just a further proof of the truth. We don’t need more blogging, we need better blogging. We don’t need more bloggers, we need more skillful and creative bloggers posting when it counts – not posting to post.

What Type of Interval Are You Creating, How Does it Affect Your Type of Blog?

When examining the notion of the interval, also think of the incentives behind the type of blog that is popular. What I am getting at here is that most of these blogs operate off of specific web traffic patters, ad models, clicks and eyeballs. The intervals directly line up with the model of creating a particular pattern of traffic around generating money via ads, a predictability or what the strategist and marketers will argue as a “consistency thing.” I will argue that what they are creating is only one type of consistency centered around a certain type of blog. The blog and the blog strategy you choose for 2010 could be very different then that model. Perhaps it could be a way of differentiating yourself from your competition or peers. Perhaps it could be a way of getting out from under an untenable marketing dictated blog schedule, focus your efforts on higher priority (i.e. making new products, providing better services, innovating, or improving health and well being). Perhaps it is a way of breaking that pattern and finding your own in the same way that you first found your voice when you started blogging. Or you can keep doing what you have done, what you have been told, what everyone else in bloggerville is doing and has done. Because we all know that is how people become really successful right? Choose your own adventure.

Crossroads – A Chance To Blog Something Different

Here is another idea of what consistency can mean in the context of a strategy and also the idea for a new direction that blogging could take this year. It is really simple. Produce higher quality content even if it means you post less often (violating the interval rule), and cultivate higher quality conversation whenever you do publish. A web strategy can really be that simple. Don’t just write to hear yourself typing and echo conversation at yourself. Write blogs because it is relevant to what is happening right now, or because it is a missing piece of conversation or content that fills a needed gap. And most importantly take a the path less blogged: because you want to.

Everything in this article also directly applies to the microblogosphere and Twitterville. In fact it goes double!

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Last updated on Tuesday, 30th March 2010