Zero Strategist

Zero Strategist

Stay Connected

Categories

Archives

Archive for the ‘Microblog’ Category


Today the uber popular social media microblog site Twitter is under attack…again. This time a hacker has found a chink in twitter’s security and exploited it to allow a user to control who follows them. This is a major security failure and we are not quite sure how all of this will turn out yet.

Twitter Get’s Attacked and Hacked Back To Zero

Twitter Attack Back To Zero 04

Here you can see that the ZS following/followers is showing a count of zero and zero, yet our hundreds of followers tweets are still showing up in our tweetstream. Surely we are there will be millions of tweeple today asking the same ridiculous question:

“Where did all of our twitter followers go?” – The Entire Twitternet

Slice of Conversation From The Twitter Zero Attack

Some comments on Mashable just after the news of the twitter attack broke.

Rumors of Turkish hackers

Frustration

Insight

Questions That Need To Be Asked, Post Zero Attack

  1. If ALL of your Twitter followers, your entire twitter social graph disappeared overnight via a attack or and ill TOS/policy change how damaging would it be to your reputation, career, company or organization?
  2. If ALL of the time you have invested into twitter networking, communicating, communities, list building, research was lost due to an hacker attack what would you do? What is your backup strategy?
  3. Do you have at least one redundant connection with each twitter follower on another social network or platform (Facebook, Google Friend Connect, Email/Contacts etc) as a proxy social graph/social backup? What is your redundancy/cross-networking process like?
  4. Do you trust that Twitter is a reliable platform and that it will be there for you when you need to use it? How reliable is Twitter really?
  5. How many times has Twitter personally or professionally failed you? Given the width or the social sea out there what are your viable alternatives?

Five Microblog Strategy Tips From Zero Strategist

  1. Develop a microblog/social media backup plan so WHEN Twitter goes down or gets attacked AGAIN you are not dead in the water waiting for one service to come back up.
  2. ALWAYS backup your tweets periodically if they are important, several solutions exist for this
  3. Diversify your risk exposure to any one social media platform and never invest all of your social capital in any one platform, distribute them across your social media presence. Yes, think of it as a microblog stock market portfolio.
  4. Develop a holistic social media strategy from ZERO (from the very beginning) that way when things go wrong with one part or piece of your strategy, just shift your time, effort and social capital to another venue.
  5. Do NOT evangelize any one social platform. Social networks and microblogs they come and they go. Remember the social history lessons of fails, bad strategy and slow fades of Bebo, Friendster, MySpace, iYomu, The Hub.

Hashtags Related To The Latest Twitter Hack Attack

Bookmark and Share
Last updated on Monday, 10th May 2010

This is the first in a series of Social Media/Web Strategy Articles that I am going to be writing over the next few months. The first topic is blog strategy. You might be thinking that the blog and blog strategy topic is quite dead and that it is old news. We figured that out years ago right? I would say that it is not dead at all. Rather, it is evolving past a critical turning point right now and is relevant in the evolution of technology for quite a few reasons.

Weblog Software is Maturing

Today when I was recycling old papers in my office, I stumbled across the installation instructions I had printed for WordPress Version 1.1, the second blog I ever created. The first was more of a PHP news posting board then a fully featured blog. I looked at this piece of paper with a kind of nostalgia, flipped through the instruction pages of the [already!] yellowing pages and contemplated what had changed in blog technology since that time. The blogging software platforms have become faster, easier, cheaper, more extensible and sophisticated then they were just a few short years ago. But what changed them? As the software has grown so has the strength of the blogging movement and it’s impacts in the real world. There is also a direct correlation between the growth/improvement of the blogging software and the strength/size of the blogging community. The evolution has happened because of the explosion of online communities centered about a common task – creating awesome social software that empowers the end users (prime example weblogs).

Community Influences Software Maturity

The maturation of blogging communities is closely correlated to the evolution and advancement of blogging software and the strategies that arose with them. The depth, strength, and continuous contributions of the people working on a common cause is what powers the social software today. It is the community that drives rich features, functionality and determines the longevity or relevance of the software in a rapidly changing webscape. Got “great software” but no community? — it’s not going to cut it in the post social media 2010. No community and your software is DOE (Dead On Evolution).

Blog Strategy Is Evolving, Evolve Yours!

I have written and created a lot of blogs. Enterprise 2.0 blogs, photoblogs, personal blogs, business blogs, blogs as microsites or for specific projects etc. There are cookie cutter ways that marketers and designers create blogs and mass market them to targeted businesses. They do this because their business is based on volume and repetitive simple processes. These churning iterations create the same type of blog only with some variation of content and form. Even if the blog looks wildly cool or appears different [thank you CSS], the tactics that are taught by various strategists remain relatively the same causing more sameness or similar trends inside the blogosphere and in related industries. Unfortunately blogs and blog strategies have become increasingly homogeneous (with a few choice exceptions).

Having a Blog is Not Enough, Implement Better Blog Strategies

It used to be that simply having a blog gave you a competitive advantage. Having a blog is no longer a one-up on your competition. Going one further, simply having blog and “a blog strategy” is not enough anymore either. You need a compelling and persuasive reason to have one. Why? Because the level of effort and the strategy needed to effectively maintain one has gone way up. Why has it gone up? Because the sheer number of blogs growing everyday — at what feels like an exponential rate — has increased noise in the signal to noise ratio. An increasingly noisy and convoluted conversation makes ineffectiveness inevitable. The finite amount of prime time a person has to spend on blogs, coupled with mounting work loads [thanks economy!] and pressures from the scaling of the blogosphere is going to push us past new social media tipping points, changing things in the blog game this year.

Maintaining Time Intervals vs Creating Quality Content

I know that many blog strategists and “social media rockstars” (check those resumes) will tell you that you must pick and maintain a blogging interval. And though they were sort of right at the time (3-4 years ago when there were not so many blogs), the social times are changing. This strategy of keeping a rigid interval, has become the main culprit in contributing to the signal to noise problem. This is because most people do not write well or write great quality content every week of their lives. It is a simple fact of human life, business and creative writing. Think about things like writers block, life events, professional priorities, client demands, family, emergency situations and technical problems. For these reason and many more, I want to debunk the myth of the blog interval. Chasing the interval is not a strategy. It is an unsustainable (sometimes really expensive) tactic that is a sure recipe for noise, barf blogging (regurgitating other famous bloggers’ content in different words that mean exactly the same thing), pathetic marketing drivel and pointless posts that in the grand scheme of things — amount to absolutely nothing. And when they register as a nothing on the search engines over time (are not sticky) and get buried on search beneath quality articles all of that is just a further proof of the truth. We don’t need more blogging, we need better blogging. We don’t need more bloggers, we need more skillful and creative bloggers posting when it counts – not posting to post.

What Type of Interval Are You Creating, How Does it Affect Your Type of Blog?

When examining the notion of the interval, also think of the incentives behind the type of blog that is popular. What I am getting at here is that most of these blogs operate off of specific web traffic patters, ad models, clicks and eyeballs. The intervals directly line up with the model of creating a particular pattern of traffic around generating money via ads, a predictability or what the strategist and marketers will argue as a “consistency thing.” I will argue that what they are creating is only one type of consistency centered around a certain type of blog. The blog and the blog strategy you choose for 2010 could be very different then that model. Perhaps it could be a way of differentiating yourself from your competition or peers. Perhaps it could be a way of getting out from under an untenable marketing dictated blog schedule, focus your efforts on higher priority (i.e. making new products, providing better services, innovating, or improving health and well being). Perhaps it is a way of breaking that pattern and finding your own in the same way that you first found your voice when you started blogging. Or you can keep doing what you have done, what you have been told, what everyone else in bloggerville is doing and has done. Because we all know that is how people become really successful right? Choose your own adventure.

Crossroads – A Chance To Blog Something Different

Here is another idea of what consistency can mean in the context of a strategy and also the idea for a new direction that blogging could take this year. It is really simple. Produce higher quality content even if it means you post less often (violating the interval rule), and cultivate higher quality conversation whenever you do publish. A web strategy can really be that simple. Don’t just write to hear yourself typing and echo conversation at yourself. Write blogs because it is relevant to what is happening right now, or because it is a missing piece of conversation or content that fills a needed gap. And most importantly take a the path less blogged: because you want to.

Everything in this article also directly applies to the microblogosphere and Twitterville. In fact it goes double!

Bookmark and Share
Last updated on Tuesday, 30th March 2010

Today Yammer announced during a special launch webcast event this morning that they are launching a major redesign of Yammer (the popular enterprise 2.0 microblogging platform) which will go live on March 1st 2010. The major makeover will include an entirely new interface with a new “communities” feature, a new iPhone application and new desktop client.

Yammer iPhone Client Screenshot

The Community Feature is an E2.0 Game Changer

The communities is not just an answer to Twitter “lists”. It is an enterprise 2.0/microblogging game changer because you no longer need a company domain email address (jsmith@companyname.com) to participate on a company yammer microblog network. People without company addresses can be invited to join your businesses communities. You can create your own enterprise micro-community through the yammer platform and even create groups within that community. The mind begins to racing with the possibilities of how this new E2.0 feature could be applied to solve various persistent organizational structure and industry fragmentation induced problems.

Yammer Communities Screenshot

Yammer 2.0 — The Evolution of Yammer

This is indeed the evolution of Yammer into “Yammer 2.0″ and the logical next step for enterprise microblogging. I want to give props the Yammer Team for moving the needle on this! Hopefully incremental innovations like this will help to reduce the ever growing signal to noise ratio that has continuing to rise (polluting the stream) over the past two years on the social web.

Yammer B2B Social Graph

Phase 1 = Internal Enterprise Communication

Phase 2 = External Enterprise Communication (Linking the B2B Social Graph Together)

I think that that 2010 is going to be the year where the noise becomes so great, that individuals and organizations are forced to evolve their tools and the way they use them. New private microblogging tools like Yammer Communities may prove an enticing alternative to the intense noise of the public Internet. Remember that the whole strategic purpose of social media/enterprise 2.0 tools like microblogs is to be more effective and build more meaningful relationships (where ever they may exist). No one wants to become inefficient or so overwhelmed with meaningless chatter and DOA marketing messages that they can neither work nor communicate effectively with peers.

Yammer Community Pros — More Openness / Less Email

As an alternative to Twitter, Yammer Communities could provide a more rich, meaningful or engaging microblogging experience for users on both sides of the company wall and reduce noise of unwanted twitters. It could open up enterprises incrementally (while still allowing some control) and begin to establish bridges between disparate peers or collaborators aligned to positive goals but only divided by the internal/external gap. It could provide a focused cohesive synergy which does not currently exist across organizations and individuals. The list of use cases and possible applications seem limitless and yet not frivolous.

One of the big reasons that could get a lot of people to quickly adopt Yammer Communities is for take away the perpetual pain of being buried in billion emails and email notifications. I know some people who would do or try just about anything to take the email deluge down a notch or get rid of it entirely.

Yammer Community Cons — Security / Adoption

The fact that individuals with no company domain email address can potentially get access to a company information (even if it is through an egregious user error) is a risk that community and social media managers need to protect against. But then again anyone can leak IC, knowledge or FOUO information out of a company on a phone call, a conversation at a bar, by email etc. The surest way to avoid this problem will be community management vigilance (monitoring) and continuous education of the end user. It could become a big headache for community managers, administrators and social media champions who may end up in some very awkward and unusual social/political situations straddling the organizational wall. Security will always be an issue for organizations and the fear of very public online debacles is a powerful deterrent. I am willing to bet that many companies will simply flip the Yammer community switch off because they don’t want to risk it or deal with the implications.

Yammer communities could fuel the flames of the endless creation of walled gardens (only now they would be micro-walled or pseudo-walled). The new features could raise the technical bar or barrier to user entry for non-techie end users reducing overall E2.0 adoption. Having developed ad-hoc Yammer education for both enterprise and non-profits in the past, one of the things I loved about Yammer was that it is dead simple to teach and relatively intuitive to learn. Now that Yammer will have these additional community layers and prospects of users posting content into different communities (one purpose or by mistake), the question is: Is the user experience as simple to learn, navigate and effectively post to? Only time and the new yammer user interface will tell (it did look slick though). :)

Yammer Communities Facts

Source for the following facts is today’s launch event presentation plus a little zero zest thrown in for good measure.

About Yammer

  • Yammer is a private enterprise 2.0 microblogging platform (cloud / web service)
  • Yammer networks are used by over 60,000 organizations
  • David Sacks is Founder & CEO of Yammer
  • Launched September 8th 2008 at the TechCrunch 50 Conference
  • For more check the Yammer Blog and Yammer Buzz

Go Live Date

  • Yammer Communities start going live March 1st 2010

Pricing

  1. Communities follow Yammer’s existing “freemium” model
  2. Creating communities and managing users are free
  3. Advanced security settings and other premium admin features cost $3 to $5 per seat

Privacy & Security

  1. Each network is a completely separate.
  2. Domain-based networks still require verified company email
  3. Communities are invite-only
  4. Users move between networks, but data does not.
  5. Users have separate profile on each community, only name an photo port between.
  6. Premium Yammer account security features include: 2-factor authentication, IP restriction, password policies, keyword monitoring, e-discovery export.

Company Administration Controls

  1. Whether communities appear at all
  2. Who can create communities in the network
  3. Who can relate communities to their network

Community Admin Control

  1. Members
  2. Features (groups, org chart)
  3. Design
  4. Member Privacy
  5. Following Model
  6. Default Notifications

Use Studies for Yammer Communities

Organizations can communicate with partners, customers, vendors, consultants, advisers via this new communities feature. New types of yammer communities can be created for an array of purposes including industry & trades associations, conferences, conventions, events, barcamps, schools, collages, clubs, collaborative organizations and private support groups. Large conglomerates with many different divisions, branches, products, multiple campaigns, sub-brands or sub-initiatives may get some extra mileage out of the new yammer features.

Open Questions About Yammer Communities

  1. Could Public Yammer communities be a Twitter Killer?
  2. Why would you or wouldn’t you use the Yammer communities feature?
  3. How could the new yammer community feature be used to solve a problem unique to your organization, cause, company, team, startup or nonprofit?
  4. What is the single greatest benefit to Yammer releasing the communities feature?
  5. What would the next evolution to Yammer 3.0 look like (what features do you want or would it have)

Got Yammer Communities case studies or strategies? Drop us a line or your links we would love to hear them.

Bookmark and Share
Last updated on Thursday, 25th February 2010