• Start | Your Strategy
  • Discover | Our Services
  • Learn | Social Media
  • Connect | With Us

Zero Strategist

Zero Strategist

Stay Connected

Categories

Archives

Archive for the ‘Blog’ Category

On Sunday I was building out a custom WordPress solution for a client who has been using Network Solutions for web hosting. I went to connect through FTP to upload the files and FAIL…I could not connect. I went to the site to log in to WP Admin to see what is up and got a white screen of death that read “Error establishing a database connection.” FAIL!

Network Solutions - WordPress FAIL

After contacting Network Solutions and we found out that the “site might be down for several days” and the service rep did not know why it was down. The whole thing sounded completely wrong to me, I had a bad feeling about it and several days was way too long for her site to be out of commission. Monday I checked again, same thing no improvement. Then Tuesday, same same. I got an updated on Wednesday from my client that the blog was back up. I was dismayed that it happened and at the amount of down time.

Proper Server Security Configuration Matters

Coincidentally I saw an article entitled Secure File Permissions Matter by Matt Mullenweg hit the WordPress Dev Blog on Tuesday and I re-tweeted it. Here was the description of the situation from Matt on Network Solution’s security FAIL:

“Summary: A web host had a crappy server configuration that allowed people on the same box to read each others’ configuration files, and some members of the “security” press have tried to turn this into a “WordPress vulnerability” story.

WordPress, like all other web applications, must store database connection info in clear text. Encrypting credentials doesn’t matter because the keys have to be stored where the web server can read them in order to decrypt the data. If a malicious user has access to the file system — like they appeared to have in this case — it is trivial to obtain the keys and decrypt the information.

When you leave the keys to the door in the lock, does it help to lock the door?”

Leaving The Keys In The Car and Blaming The Car For Getting Stolen? Really?

I learned the fundamentals of information technology security and the reason why Matt is using this metaphor is so that users can understand how amateur this mistake is. I will relate it here in a different way, it is like Network Solutions left the front gate open to their pay car lot open, full of other people’s running cars with the keys in the ignitions and then were somehow surprised when the cars were stolen or vandalized. The customer’s got taken for a joy ride and Network Solutions blamed the cars themselves for getting messed with. The gates and keys should have been secured by the lot owner and been guarded with good security. Got a metaphor that beats this? Leave a comment.

Three Days Down Time is Unacceptable. Period!

Net Solutions had my client’s WordPress site down for THREE DAYS! OK, I have used a lot of different hosting companies over the years Media Temple, Go Daddy, 1and1 etc. NEVER has a hosting company ever had one of my sites or one of my client’s sites down for as long as THREE DAYS! That amount of down time is just unacceptable by any web hosting standards. Not securing server files so that others can gain access to the server is an unforgivable and amateur mistake that no competent big, well respected hosting company should make. There are too many web hosting companies out there competing for a very saturated hosting and domain market.

Fails Happen, But Not For Three Days

Fails do happen, a couple of hours for routine maintenance and that is communicated in advance is just part of technology. Three days is not.  The worst I ever encountered was about 24 hours of down time because one hard drive head crashed failed on a server running RAID. It took a day to fix because the techies had to rebuild the hard drive to get my data restored. I received an apology email, a month free hosting and an exact explanation of what was happening while it was happening. This was not my client’s customer experience with Network Solutions, not even close.

NetSol Can Secure Their WordPress Blog, But Not Customers?

In one of the responses from Network Solutions they too were using WordPress for their official blog. Why is it the Network Solutions can secure their own WordPress Blog but NOT their clients? Perhaps NS should put themselves in their customer’s shoes and in a show of solidarity put up a great big ugly white screen of death reading “Error establishing a database connection” on their official company blog and then spend a good few days wondering if all of their password/database/personal/financial account information had been compromised by a hacker for a half a week.

Social Media is Nice, NetSol Should Get A Server Security Swami

Network Solutions has been engaged in using social media (blogs and microblogs) to do damage control for this major security FAIL. A really nice guy named Shashi Bellamkonda (Shashib) aka the “Social Media Swami” who I met at Blog Potomac 2 in 2009 heads up social media for NS. It’s great that they are using social media. It’s great that they have a @netsolcares twitter account they respond to for customer service (kind of like @comcastcares)….but as I have said time and time again -

“If your product, service, culture or company sucks then social media cannot save you.”

Pushing the same level of product or service into a new medium, does not solve problems and it can actually amplify them. My humble yet strategic advise to Network Solutions: Get a Server Security Swami.

Advice To Other WP Community Users and Members

If you have WordPress don’t use Network Solutions for WordPress web hosting. But hey don’t just listen to me, find out what the community is saying, listen to the conversation and check it out for yourself. Read the articles below and more specifically the comments on those blogs to hear exactly what happened.

From Matt Mullenweg (Founder of WordPress)

“A properly configured web server will not allow users to access the files of another user, regardless of file permissions. The web server is the responsibility of the hosting provider. The methods for doing this (suexec, et al) have been around for 5+ years.

“If you’re a web host and you turn a bad file permissions story into a WordPress story, you’re doing something wrong.”

Five years? Something wrong?

THE FACTS

  • Network Solutions had my client’s WordPress website down for three days.
  • Network Solutions impeded the time it took for me to deliver a product to my client and finalize a site, thus they took away value from my service.
  • Network Solutions made my client look bad, she was unable to post and no one was able to access her content.
  • Network Solutions delayed the presentation of an updated portfolio to a potential new client, possibly costing me an opportunity at a critical time.
  • Network Solutions has created more work for both me and my client because now we will have to cancel the hosting with NS due to security concerns and go through the setup process with a new better web hosting service.
  • Network Solutions has created even more work for me because I had to write this article when I could be doing more useful things.
  • I will not use Network Solutions or recommend them to any of my clients/peers.

Related Articles

04/14/2010

04/13/2010

04/12/2010

04/11/2010

04/09/2010

04/08/2010

If you have anymore links to good articles about this please post as comments and I will update this article.

Bookmark and Share
Last updated on Friday, 16th April 2010

This is the first in a series of Social Media/Web Strategy Articles that I am going to be writing over the next few months. The first topic is blog strategy. You might be thinking that the blog and blog strategy topic is quite dead and that it is old news. We figured that out years ago right? I would say that it is not dead at all. Rather, it is evolving past a critical turning point right now and is relevant in the evolution of technology for quite a few reasons.

Weblog Software is Maturing

Today when I was recycling old papers in my office, I stumbled across the installation instructions I had printed for WordPress Version 1.1, the second blog I ever created. The first was more of a PHP news posting board then a fully featured blog. I looked at this piece of paper with a kind of nostalgia, flipped through the instruction pages of the [already!] yellowing pages and contemplated what had changed in blog technology since that time. The blogging software platforms have become faster, easier, cheaper, more extensible and sophisticated then they were just a few short years ago. But what changed them? As the software has grown so has the strength of the blogging movement and it’s impacts in the real world. There is also a direct correlation between the growth/improvement of the blogging software and the strength/size of the blogging community. The evolution has happened because of the explosion of online communities centered about a common task – creating awesome social software that empowers the end users (prime example weblogs).

Community Influences Software Maturity

The maturation of blogging communities is closely correlated to the evolution and advancement of blogging software and the strategies that arose with them. The depth, strength, and continuous contributions of the people working on a common cause is what powers the social software today. It is the community that drives rich features, functionality and determines the longevity or relevance of the software in a rapidly changing webscape. Got “great software” but no community? — it’s not going to cut it in the post social media 2010. No community and your software is DOE (Dead On Evolution).

Blog Strategy Is Evolving, Evolve Yours!

I have written and created a lot of blogs. Enterprise 2.0 blogs, photoblogs, personal blogs, business blogs, blogs as microsites or for specific projects etc. There are cookie cutter ways that marketers and designers create blogs and mass market them to targeted businesses. They do this because their business is based on volume and repetitive simple processes. These churning iterations create the same type of blog only with some variation of content and form. Even if the blog looks wildly cool or appears different [thank you CSS], the tactics that are taught by various strategists remain relatively the same causing more sameness or similar trends inside the blogosphere and in related industries. Unfortunately blogs and blog strategies have become increasingly homogeneous (with a few choice exceptions).

Having a Blog is Not Enough, Implement Better Blog Strategies

It used to be that simply having a blog gave you a competitive advantage. Having a blog is no longer a one-up on your competition. Going one further, simply having blog and “a blog strategy” is not enough anymore either. You need a compelling and persuasive reason to have one. Why? Because the level of effort and the strategy needed to effectively maintain one has gone way up. Why has it gone up? Because the sheer number of blogs growing everyday — at what feels like an exponential rate — has increased noise in the signal to noise ratio. An increasingly noisy and convoluted conversation makes ineffectiveness inevitable. The finite amount of prime time a person has to spend on blogs, coupled with mounting work loads [thanks economy!] and pressures from the scaling of the blogosphere is going to push us past new social media tipping points, changing things in the blog game this year.

Maintaining Time Intervals vs Creating Quality Content

I know that many blog strategists and “social media rockstars” (check those resumes) will tell you that you must pick and maintain a blogging interval. And though they were sort of right at the time (3-4 years ago when there were not so many blogs), the social times are changing. This strategy of keeping a rigid interval, has become the main culprit in contributing to the signal to noise problem. This is because most people do not write well or write great quality content every week of their lives. It is a simple fact of human life, business and creative writing. Think about things like writers block, life events, professional priorities, client demands, family, emergency situations and technical problems. For these reason and many more, I want to debunk the myth of the blog interval. Chasing the interval is not a strategy. It is an unsustainable (sometimes really expensive) tactic that is a sure recipe for noise, barf blogging (regurgitating other famous bloggers’ content in different words that mean exactly the same thing), pathetic marketing drivel and pointless posts that in the grand scheme of things — amount to absolutely nothing. And when they register as a nothing on the search engines over time (are not sticky) and get buried on search beneath quality articles all of that is just a further proof of the truth. We don’t need more blogging, we need better blogging. We don’t need more bloggers, we need more skillful and creative bloggers posting when it counts – not posting to post.

What Type of Interval Are You Creating, How Does it Affect Your Type of Blog?

When examining the notion of the interval, also think of the incentives behind the type of blog that is popular. What I am getting at here is that most of these blogs operate off of specific web traffic patters, ad models, clicks and eyeballs. The intervals directly line up with the model of creating a particular pattern of traffic around generating money via ads, a predictability or what the strategist and marketers will argue as a “consistency thing.” I will argue that what they are creating is only one type of consistency centered around a certain type of blog. The blog and the blog strategy you choose for 2010 could be very different then that model. Perhaps it could be a way of differentiating yourself from your competition or peers. Perhaps it could be a way of getting out from under an untenable marketing dictated blog schedule, focus your efforts on higher priority (i.e. making new products, providing better services, innovating, or improving health and well being). Perhaps it is a way of breaking that pattern and finding your own in the same way that you first found your voice when you started blogging. Or you can keep doing what you have done, what you have been told, what everyone else in bloggerville is doing and has done. Because we all know that is how people become really successful right? Choose your own adventure.

Crossroads – A Chance To Blog Something Different

Here is another idea of what consistency can mean in the context of a strategy and also the idea for a new direction that blogging could take this year. It is really simple. Produce higher quality content even if it means you post less often (violating the interval rule), and cultivate higher quality conversation whenever you do publish. A web strategy can really be that simple. Don’t just write to hear yourself typing and echo conversation at yourself. Write blogs because it is relevant to what is happening right now, or because it is a missing piece of conversation or content that fills a needed gap. And most importantly take a the path less blogged: because you want to.

Everything in this article also directly applies to the microblogosphere and Twitterville. In fact it goes double!

Bookmark and Share
Last updated on Tuesday, 30th March 2010